Handling Cleaning-Related Guest Complaints
How to respond to and prevent cleaning complaints to protect your Airbnb ratings.
Handling cleaning-related guest complaints effectively is crucial for protecting your Airbnb ratings and maintaining your Superhost status. A quick, professional response can turn a negative review into a positive experience.
How to Respond to Cleaning Complaints
- Respond immediately and professionally
- Apologise and acknowledge the issue
- Offer a solution (re-clean, partial refund)
- Request photos if not provided
- Follow up to ensure satisfaction
Preventing Complaints
- Use professional cleaning services
- Request photo proof after each clean
- Maintain consistent cleaning standards
- Have a backup cleaner available
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