Privacy Policy
Last updated: 8 December 2025
1. Introduction
HostMate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning service platform.
2. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, and billing address when you create an account or make a booking.
Property Information: Property address, access instructions, property size, and any special requirements you provide.
Payment Information: Payment card details are processed securely through our payment processor. We do not store full card numbers on our servers.
Usage Data: Information about how you interact with our website, including IP address, browser type, device information, and pages visited.
Service Photos: Photos taken by cleaners as proof of completed work, which may include images of your property.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Communicate with you about your bookings and our services
- Process payments and send invoices
- Coordinate cleaning services with our team
- Improve our services and user experience
- Send you service-related updates and marketing communications (with your consent)
- Comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With third-party service providers who assist us in operating our platform, processing payments, or providing cleaning services (e.g., payment processors, cleaners).
- Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under UK GDPR and data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at support@hostmate.com.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@hostmate.com
Data Protection Officer: dpo@hostmate.com