Frequently Asked Questions

HostMate is a professional house cleaning service operating across 170+ cities in the UK. We specialize in providing reliable, high-quality cleaning for homeowners, landlords, property managers, and short-term rental hosts. Our services include regular cleaning, end of tenancy cleaning, deep cleaning, after builders cleaning, and specialized services like oven, carpet, and window cleaning.

What sets us apart is our commitment to transparency and accountability. Every clean comes with photo proof sent directly to your phone, so you can see exactly what was done without being there. We offer Pre-booked slots, with booking taking just 30 seconds through our easy-to-use platform.

All our cleaners go through a rigorous 6-step vetting process including background checks and professional training. We're rated 4.9 stars by over 2,800 customers. Prices start from just £50, with no hidden fees or surprise charges. If something falls short of what you booked, notify us within 24 hours with photos — we prioritise corrective re-cleans where fair under our Terms (refunds only where the policy allows).