About HostMate
Making professional cleaning effortless, reliable, and accessible across the UK.
Who We Are
HostMate is a UK-based cleaning marketplace, established in 2024, designed to make finding a reliable cleaner fast and stress-free. We connect customers with vetted local cleaners for scheduled cleans with at least 3 days' notice, so quality and coverage stay predictable. Whether you need a regular home clean, an end of tenancy service, or a one-off deep clean, HostMate helps you get it done in minutes.
Founded with a simple mission: to eliminate the hassle of finding trustworthy cleaners, HostMate has grown from a small startup to serving thousands of customers across 170+ UK cities. We've completed over 15,000 cleans and maintain a 4.9-star rating through our commitment to quality, transparency, and customer satisfaction.
Our Mission & Values
Our mission is simple: to make professional cleaning effortless, reliable, and accessible whenever it's needed. We believe everyone deserves a clean, comfortable space without the hassle of finding and managing cleaners.
Customer First
Every decision we make prioritises customer satisfaction and peace of mind.
Trust & Safety
We maintain the highest standards through rigorous vetting and insurance.
Innovation
We continuously improve our platform to make cleaning services better and easier.
How We Work
Our platform focuses on speed, transparency, and trust. Customers simply enter their postcode, choose the type of cleaning they need, and receive an instant quote based on real-time availability. There's no signup required to get a quote, and all pricing is shown upfront with no hidden fees.
Our 3-Step Process
Book Online in 30 Seconds
Select your property size, choose date and time, add extras, and pay securely with Stripe.
Vetted Cleaner Arrives
Professional cleaner arrives on time with all equipment and supplies. All cleaners are background checked and fully insured.
Receive Photo Proof
Get detailed photos of every room within 2 hours. If something materially misses what you booked, report within 24h with imagery — corrective visits are rework-first subject to fairness and Terms.
Our 6-Step Vetting Process
Every cleaner on HostMate is vetted before joining the platform through our comprehensive 6-step vetting process. We prioritise quality and reliability by working with experienced professionals and offering photo proof after each clean.
Application Review
Initial screening of experience and qualifications
Background Check
DBS (Disclosure and Barring Service) verification
Insurance Verification
Public liability insurance confirmation (£1-5M)
Reference Checks
Contact previous clients and employers
Skills Assessment
Evaluation of cleaning techniques and standards
Platform Training
Onboarding and quality standards training
Our Coverage
HostMate currently operates across the UK, with a growing network of over 1,200 vetted local cleaners available in major cities and surrounding areas. By focusing on local availability rather than one-size-fits-all solutions, we aim to deliver faster response times and a better overall experience for both customers and cleaners.
Major Cities We Serve
What Makes HostMate Different
We've built a platform that prioritises quality, transparency, and convenience above all else.
UK-Wide Coverage
Available across major UK cities with a growing network of 1,200+ local professional cleaners.
6-Step Vetting
Every cleaner is DBS checked, fully insured, and vetted through our comprehensive process.
3+ days' notice
Book from at least 3 full calendar days ahead (London time) with live availability for your postcode and instant quotes in under a minute.
Transparent Pricing
No hidden fees. All pricing is shown upfront with instant quotes based on your needs.
Photo Proof
Receive detailed photo reports within 2 hours of every clean, saved in your dashboard forever.
Secure Payment
Stripe secure checkout with PCI DSS compliance. Your payment details are never stored on our servers.
Quality resolution
Report shortcomings within 24 hours with dated photos referencing the checklist. HostMate tackles complaints rework-first; cash remedies exist only inside the written Terms/refund policy — we don't market blanket money-back.
Trusted by Thousands
Over 2,800 active customers and 15,000+ cleans completed with a 4.9/5 average rating.
Why Choose HostMate?
We've solved the common problems people face when looking for reliable cleaning services.
No More Phone Calls or Texts
Book in 30 seconds from your phone or computer. No need to call multiple cleaners or wait for text replies. Everything happens online with instant confirmation.
Fixed Rates, No Surprises
All pricing is transparent and fixed. No hourly rates that can spiral out of control or hidden fees. You know exactly what you'll pay before booking.
Photo Proof Every Time
See exactly what was cleaned with detailed photos sent to your dashboard within 2 hours of every service. If something materially misses booked scope, log it quickly with imagery — corrective visits follow our rework-first Terms.
Fully Insured & DBS Checked
Every cleaner is fully insured, DBS checked, and vetted through our 6-step process for your peace of mind. Your property and belongings are protected.
Predictable scheduling
We open dates from 3 days' notice so tenancy resets and recurring home cleans stay reliable. Pick your slot online and get instant confirmation—fine for scheduled guest turnovers when you've booked far enough ahead.
Issues after a clean?
Contact us inside 24 hours with photos tying issues to areas on the itinerary. HostMate resolves complaints rework-first whenever proportionate — refunds aren't marketed as unconditional.
Frequently Asked Questions
Common questions about HostMate and our cleaning services.
When was HostMate founded?
HostMate was established in 2024 with the mission to make professional cleaning effortless and accessible across the UK. Since then, we've grown to serve thousands of customers in over 170 cities.
How do you vet cleaners?
Every cleaner goes through our comprehensive 6-step vetting process: application review, DBS background check, insurance verification, reference checks, skills assessment, and platform training. Only experienced, insured, and verified professionals join our platform.
What areas do you cover?
We currently operate across 170+ UK cities including London, Manchester, Birmingham, Edinburgh, Glasgow, Liverpool, Leeds, Bristol, and many more. Our network of over 1,200 cleaners continues to grow.
How does pricing work?
Our pricing is transparent and fixed based on property size. Prices start from £50 for a studio/1-bedroom property. You'll see the exact cost before booking with no hidden fees. See our pricing page for details.
What if I'm not satisfied?
Issues after a clean? Share photos within 24 hours — rework-first under our Terms. Payment disputes or refunds attach only where those documents allow.
Do cleaners bring their own supplies?
Yes, all cleaners bring professional-grade equipment and supplies. You don't need to provide anything. However, if you have specific product preferences (eco-friendly, fragrance-free), you can mention this when booking.
Ready to Experience HostMate?
Join thousands of satisfied customers who trust HostMate for professional, reliable cleaning services. Book your first clean today and see why we're rated 4.9★.